acb44 Privacy Policy

acb44 ("we", "our", or "platform") is an online gaming and entertainment service in Bangladesh. The purpose of this privacy policy is to inform users of our platform ("you" or "user") about what types of personal information we collect, why we collect it, how that information is used, and what steps we take to keep your information secure.

Registering with acb44 and using our services means you agree to this privacy policy. This policy may change at any time and we will notify you properly when changes occur. Keeping your information fully secure on our platform is one of our primary responsibilities.

acb44 may collect the following types of information:

a) Personal Identity Information

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport number (for identity verification purposes)

b) Financial Information

• bKash, Nagad, Rocket, or bank account details (for transactions only)
• Deposit and withdrawal history
• Transaction records and balance statements

c) Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Platform usage logs and activity details

d) Communication Information

• Records of communications with us via live chat, email, or other channels
• Support tickets and complaint details

acb44 collects your information in the following ways:

• Registration process: Information you provide when creating an account.
• Verification process: Documents uploaded during KYC (Know Your Customer) verification.
• Transaction process: Information automatically recorded during deposits and withdrawals.
• Platform use: Information collected while playing games, placing bets, or other activities.
• Cookies and tracking: Technical information automatically collected while using the website.
• Support communication: Information you share through live chat or email.

acb44 uses your personal information only for the purposes listed below:

• Account management: To create, manage, and keep your account secure.
• Identity verification: To prevent fraud and ensure security.
• Financial transactions: To complete deposit and withdrawal processes.
• Customer service: To resolve your complaints, questions, or problems.
• Responsible gaming: To monitor your gaming habits and ensure responsible play.
• Promotions and offers: To inform you about relevant bonuses and offers (with your consent).
• Legal compliance: To comply with applicable laws and regulations.
• Platform improvement: To analyse user behaviour in order to improve the quality of our services.

acb44 does not generally share your personal information with third parties. However, limited sharing may occur in the following specific circumstances:

• Legal obligations: Where disclosure is required as part of a court order, government directive, or legal process.
• Payment processing: Necessary information shared with payment service providers such as bKash, Nagad, Rocket, or banks to complete transactions.
• Fraud prevention: Limited information shared with trusted partners for security and fraud prevention purposes.
• Technology services: With technology partners required to operate the platform (with whom we have privacy agreements in place).

In all these cases we ensure that only the minimum necessary information is shared and that the third party handles that information with appropriate security.

acb44 follows industry-standard security measures to protect your information. Our security measures include:

• SSL/TLS encryption: All data exchanged between you and our servers is encrypted.
• Data encryption: Stored information is kept secure through encryption.
• Access controls: Only authorised staff can access your personal information.
• Regular security audits: Regular audits are conducted to identify system vulnerabilities.
• Two-factor authentication: An additional layer of security for account access.
• Suspicious activity monitoring: 24/7 monitoring to prevent unauthorised access.

acb44 uses cookies on our website. Cookies are small data files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential cookies: Required for the basic functioning of the website — login sessions, security verification.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand platform usage statistics (without personal identification).

You can disable cookies in your browser settings, but this may limit some functions of the platform.

acb44 retains your information according to the following policy:

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: Even after an account is closed, information is retained for a specific period as required by legal obligations.
• Transaction records: Financial transaction information is retained for the long term as part of financial regulations.
• Expired data: Once data has reached the end of its retention period, it is securely deleted or anonymised.

As a user of acb44, you have the following rights regarding your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: If there is any error in your information, you may request it be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted (beyond legal obligations).
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to opt out of promotions: You may request to be removed from marketing communications.
• Data portability: You may request a copy of your personal information.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

acb44 is for persons aged 21 and above only. We do not knowingly collect or store information from any minor. We have an age verification mechanism in place at the time of registration.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the relevant account.

acb44 primarily provides services to the Bangladesh market. However, some data may be stored on international servers as required by our technology infrastructure. In such cases we ensure that the data is stored following equivalent security standards.

We have privacy and security agreements with any third parties with whom data may be shared, which ensure the protection of your information.

acb44 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• By sending a notification to your registered email address
• By displaying a notification when you log in to the platform
• By noting the updated date on this page

Continuing to use the platform after a revised policy has been published will be considered as your agreement to the new policy. We recommend that you review this policy regularly.